Counselling Unit (UCU) is a free confidential service available to registered undergraduate and postgraduate students of the University. It is registered with the Malaysian Board of counsellors as required by law. Some of you may be wondering how to use this service or what is it all about.

To put it simply - if there is something that makes you feel unhappy and you feel that you want to do something about it but you do not know how to, you could seek help from others. There are times, however, when you may consider professional counselling if the problem does not go away, or you may find it difficult to talk to people you know. Counselling is a way of enabling choice or change or of reducing confusion. A counsellor is someone who is trained in human behavior and he/she understands the importance of confidentiality.

We provide assessments to understand the issue and level of support needed, one-to-one support, referral letters to internal and external support professionals and increased awareness and response to mental health issues within the University.


Common mental health problems and the symptoms Anxiety

  • Feeling on edge
  • Racing heart
  • Nervous habits
  • Trembling
  • Tiredness


  • Avoiding friends
  • No appetite
  • Low energy
  • Intense sadness
  • Irritable


Your first contact with us
  • You may walk in to visit us during our opening hours or make an appointment by e-mail or phone call.
  • Prior to seeing a counsellor, you will be asked to register with the Counselling Service and fill up a Client Information Form. Information provided will be treated confidentially.
  • Please note that all clients requesting counselling will be offered an initial interview, which will usually be offered within 48 hours (subject to public holidays, timetables and availability).
  • We will also arrange the appointment if it is needed urgently.

Complaint/Grievance Handling

Complaint/Grievance Handling Procedure

The complaint or grievance procedure is a step-by-step process that everyone must follow to get his or her complaint addressed satisfactorily. In this process, the formal (written) complaint moves from one level of authority to the next higher level.

The procedure seeks to ensure that complaints made by students are treated seriously and, if found to be valid, are acted upon to ensure that the students’ interests are protected as far as it is possible Three (3) working days is the normal period of time given to the liable party to respond to a complaint or grievance lodged. However, for some cases, it takes longer to process and manage as it depends on the seriousness or complication of the cases.

Disciplinary Unit

Infrastructure University Kuala Lumpur (IUKL) has set out a code of conduct and procedures to be followed and maintained by the students. The University believes that every student must take responsibility for his or her own misconduct, regardless of how the misconduct takes place whether in a group setting or individually.

All disciplinary cases whether related to academic or non-academic misconduct will be handled by the Disciplinary Unit, placed under the Student Administration and Management Division (STAM). The University has a clear structure on the level of offences and penalties for both the academic and non-academic misconducts as approved by the Senate Meeting #99/2018(5).


Form and Feedback

If students are distracted by unsatisfactory matters, do please provide the details of the complaint or grievance. Student have two way to report a complaints.


Download the form and email to Mr. Amin Aziz (person in-charge).

Form (System)

Student can file complaint through system